Here we grow again!

Troncalli Subaru is looking for a 

Express Lane Entry Level Technician 

Are you looking for an opportunity to increase your valuable customer service and technical skills? Are you ready for a job that challenges you to exceed expectations each and every time a customer trusts you with his or her vehicle? If so, then come join Troncalli's team as a Express Lane Technician.

Are you an experienced Oil Change specialist, ready to make that next step? Or are you  a person good with their hands that would like to learn a trade where there is plenty of room for advancement?

We are a family owned and operated business since 1955, and we truly care about our people. If you are looking for an organization that promotes from within and wants YOU to succeed apply today.  

 Reach out to Todd Estes  via email at todd.estes@troncalli.com.

• Hold a valid driver's license 

• Team oriented, flexible and focused on maintaining a high level of customer service 

• Will need to pass a drug, background and driving record review

• Full benefits and 401k  plan

• Full or part time positions available

EOE - We Drug Test -Good Driving Record- We Background Check

Troncalli Subaru sales are growing every month and we are looking for professional Retail Sales Consultants to join our TEAM!

Troncalli- For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is "where customers send their friends®"

What to look for from us:
We are Family Owned and Operated for over 60 Years!
We offer Medical, Dental and 401K Benefits
We Provide an Incentive Based Income and Bonus Plan
With Additional Compensation coming directly from Chrysler
We provide initial Training and ongoing Coaching

What we're looking for in you:
Professional with a Proven track record in Customer Service
Organized with Internet knowledge and Email Proficiency
Enthusiastic, Entrepreneurial Spirit, and Positive
You possess Character, Integrity, and are committed to "Customers for Life"
You are Self-Motivated, enjoy Financial Rewards, and Team Player

EOE - We Drug Test -Good Driving Record- We Background Check

TRONCALLI AUTOMOTIVE GROUP, a progressive and ever evolving automotive group, is currently looking for a BDC Phone Specialist! Responsibilities and Qualifications  

General Job Description:

· Contacting and communicating with customers to identify automotive needs

· Build rapport with customers to build a base of referrals to establish customer network

· Answer a high volume amount of inbound calls

· Set appointments for clients to service vehicles

· Contact customers to confirm appointments

· Must make outbound calls

· Great Customer Service Skills & Motivation to be Successful

· Excellent phone presence

· Be Able to Create and Maintain Customer Relationships

· Strong Computer & Phone Skills (REYNOLDS, Outlook, Excel)

· Prior Sales, Call Center, or BDC Experience PREFERRED

· Great Communication Skills

· Able to multi-task

· Bi-lingual is always a plus!

· Team Player

Specific Duties and Responsibilities

RENTAL DEPARTMENT

· Initiate and close rental vehicles for service customers.

· Acquire from customer appropriate information.

o Current Driver License

o Current Full Coverage Insurance

o Credit card to keep on file for any incidental charges.

· Correspond with Service Advisors on vehicles that have been rented out for extended periods of time and report to Service Manager.

· Maintain monthly rental Utilization at the highest amount possible.

· Rotate rental vehicles out of service when initiated by General Manager.

· Rotate rental vehicles into service when provided by General Manager.

· Familiarity with Microsoft Outlook email server.

INCOMING SERVICE REQUEST

· Correspond with customers regarding incoming service requests from all avenues funneled through email.

· Schedule appointments through Care Connect Scheduler

· Correspond with Service Advisors about shop load in order to determine when to schedule new appointments.

INCOMING AND OVERFLOW PHONE COVERAGE

· Answer incoming phone calls when short staffed or Service Advisors are busy.

· Answer incoming rental request phone calls

· Schedule incoming phone service requests or take message and give information to Service Advisor to respond.

INCOMING RECALL SERVICE REQUEST

· Gain knowledge of outstanding recalls on SOA vehicles and be able to communicate and educate customer on timing and release of recall repair.

· Schedule recall repairs via online requests or incoming phone requests.

Benefits

· Medical, Dental and Vision Insurance Available

· 401K Retirement

· Supplemental Life Insurance

· Short Term and Long Term Disability Packages

· Paid Vacation Time Off after 1-YEAR!!!

· Paid Training

· Promotions from Within! Excellent Advancement Opportunities

· Employee discounted purchases for you and your family

Full Job Description