Troncalli Subaru

Everything went perfect with my service visit. While I was waiting I
checked out the Impreza and went back today and traded in my Outback on the
Impreza (for the gas mileage savings!). I love my Subaru's and your
dealership is awesome.
Thanks!
Wendy Evans

Customer service and willingness to help us get the best possible deal was outstanding! Bobbi was helpful but not pushy. We are thrilled with our purchase.

Once again Troncalli exceeded in making my visit very pleasant. They made sure that any question I had were answered and any concerns I had wer addressed. I have found weither it sales, service or the body shop. Everyone who I had contact with took a great deal of time to make me happy with the service they provided

They went above and beyond to make sure my problem was fixed. I live more than 1.5 hrs away from the dealership and they made sure I was taken care of and the work completed in a timely fashon. They could have charged me more than they did , but they were more concerned about fixing my problem and making sure I was happy I feel I treated very well and if I had a question they went out of there way to help me understand about the problem with the vehicle and the best way to get it corrected without breaking the bank. I will find a way to keep coming back for my service even though the distance to the dealership will be a challange. Thank you Trocalli Service Department for you great service.

I have purchased two Bajas from Troncalli and all service has been done by Troncalli. I have had nothing but excellent service from them and will continue to use them. Conrad is always prompt in settng up my appointments. If I wait for my vehicle, he makes sure I'm comfortable and keeps me updated on what's going on with my service. And he offers a free wash if I have time. Bill takes excellent care of my car. He has done almost all of the service work and I have never had to bring it back for any reason. He takes time to explain repairs and I really appreciate that. Mark is on top of the parts department. Only once or twice have I had to wait for a part and it was usually for a special order - not service related. All in all, these guys are the best!

The Sales & Service Staff are 5 STAR. I bought a 2010 Legacy two years ago and recently a 2011 Tribeca. Prior to that I had been leasing my Subaru's from them. Tom and Bob made the sales experience painless. They were very thorough and are the reason I love conducting business with Troncalli Subaru. The service department goes the extra mile to ensure your investment stays protected and running in top condition. Conrad, Bill and George have been servicing and repairing my wife's and my cars for several years. They are very thorough to ensure our cars stay in peak condition. My wife travels a lot and this gives me peace of mind knowing her car is going to operate safely and perform well. I trust these guys with the care of her vehicle. Conrad, Bill & George are very customer focused and that is why I will continue to conduct businesss there now and in the future.

I think the best part was that Chris discussed, just after the final paperwork, all of the benefits that came with the certified pre-owned purchase.  I learned some new items about Subaru customer support that I had not known, even though our family has owned numerous Subaru's.
Thanks,
Jason Kraft

As stated above the folks of friendly and very nice and competent, I appreciate the coupons that subaru sends me to use in service
Carol Coogler





Thank you for your "follow-Up" of the sale, you add another special touch to the way business is handled at Troncalli.
I am 78 years old, Retired Banker and have been part of, and around automobile dealerships most of my life
and naturally have purchased a few automobiles.
My research of Subaru on the internet led me to "Subaru Bob" as he refers to himself, and I do not believe a better salesperson exists, especially for Subaru.
When I first met Bob personally I informed him that I was just in the process of researching subaru as I have been a Toyota person for a number of years but wanted to learn about Subaru because of it's all wheel drive system and, If I purchased I would not be ready for at least a couple of months.
Bob exibited great patience and understanding, explaning everything about Subaru, Taking me for test drives in different vehicles and after a couple of weeks doing the same for my wife and me all over again, knowing fully that I was still weeks away from actually sitting down to a final decision.
Bob also knew that I was questioning other sales people at other dealerships in my quest to get as much knowledge about Subaru as possible.
When we finally did sit down to finalize, Bob admitted that he thought that he had "lost" me because of the time that had passed with no word from me.....I reminded Bob that I had "committed" to purchase from him at the very beginning as I wanted "HIM" to be "Our" personal representative and "Go To Person" for Subaru. 
Subaru Bob,  Tom ,his manager, and everyone encountered at Troncalli Subaru have made our transition from Toyota to Subaru a memorable occasion and One that we will broadcast to anyone who will take the time to listen. 
A special "Thank You" to Mr. Troncalli and the team of people he employ's. 
Norman E Phelps

The best experience in my 30 years of car buying. Got the price I wanted, no pressure to buy anything else, nice people, great value. It was the first time any sales person ever went through the vehicle manuel with me. Bobbi was great. I purchase a new Toyota last year. Love the vehicle, hated the dealership. it just goes to show you that even if you like the product, the people selling it can make you not buy. 

Mike Weaver

Thanks for the follow-up.  As always, the work done on my car was excellent.

When I was shopping for a new car, a good service department was at the top of my list.  The Subaru Service Department has lived up to my wishes!  I've always enjoyed the nice waiting area, but I discovered yesterday that a Keurig coffee maker is available for customers as well.  What a nice treat!

Thanks,

Christy Yeager

As usual, the Subaru team was excellent. 

Thanks again, 

Douglas Kreitz

"Subaru Safety"

Bob,
Here's Subaru "survivor" story for you.  This evening Jill, Sydney and I were heading to Sydney's school for a family pot-luck dinner.  When we pulled into the parking lot we could only find parking in the grassy overflow parking area.  To make a long story short, when we pulled onto the grassy area the front of our car began to sink - literally.  Apparently, we drove onto a covered sink hole.  The front of the car dipped down about 3 - 4 feet at such an incline that the rear wheels barely touched the ground.  We were safe and secure inside and no injuries (thankfully).  Tow truck finally arrived and pulled us out at 9:00 p.m.  Right now looks like only some small cosmetic damage.  Who knows about the undercarriage but tow truck operator was shocked that we weren't hurt and that the car was so structurally sound.

The tow truck operator, through USAA, is dropping it off at your dealership tonight (Friday 9-9-11) for inspection.  Whatever the damage we are VERY thankful that you sold us two Subarus.  I can honestly say that an inferior vehicle would not have protected us from such an unsuspecting danger.

Asked not to use his name